Tools and techniques

What we do:

Realign (analyse and design) technologies into a configuration that will support proposed changes to the company.


How do we do this?

Analyse operational and information/digital systems, develop requirements, rebuild/modify systems.


Our approach:

Project definition

User requirements

System requirements

Analysis and design

System build and test

Implementation and training

Operations and maintenance

We have helped customers analyse operational and information/digital systems, develop requirements and rebuild/modify systems to support changes in the business. 

BSD – Business Systems Design (SDLC & ITIL): 

BSD1: Project definition (Investigation)


BSD2: User requirements 

BSD3: System Requirements

BSD4: Analysis and design

BSD5: System build and test (programming)

BSD6: Implementation and training

BSD7: Operations and maintenance

BSD8: ITIL (Information Technology Infrastructure Library) / ITSM (Information Technology Service Management)


Concept Proposal / Business Case / Project Brief 

Project Scope Statement  



Project Management Plan 

Risk Management Plan 

Change Management Plan 

Communication Management Plan 

Stakeholder Management Plan  

Staffing Management Plan 



Functional Requirements Document 

Test Master Plan 



System Design Document  

Conversion Plan 

Implementation Plan 

Operations Manual, System Administration Manual, Maintenance Manual 

Training Plan (unit, integration, system, user) 

User Manual development 



Software Development Document 

Integration Document 

Test Analysis Report, Test Analysis Approval Determination 

Test Problem Report  



Version Description Document ?? 

Post-Implementation Review Report 



Disposition/Close Plan, Business as Usual report ??? 



Service Strategy, Design, Transition, Operation, Improvement 

I just wanted to add my thanks to those given to you today for an excellent piece of organisation and logistic planning. The Away day went smoothly and the table groups remained focused and engaged. You managed the event calmly and we covered a lot of ground. Thank you and best wishes.



LBN Deputy Director Education & Skills , CYPS – Strategic Commissioning

Well done all – it was an excellent event, well run – great discussion sessions (pitched right) Many thanks – your hard work and commitment is much appreciated



Interim Head of Special Educational Needs and Disabilities Learning, Skills and Progression

Thought  the whole event was well run, and gave parents and young people the space and time to discuss their thoughts, grievances and ideas. The facilitators enabled this to happen by enabling comfortable discussions to take place.



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