We analyse the company’s business processes or operations to see where and how the business needs to change.

How we do this?
Ask questions to determine the goal of process(s) within the business. Why was the process(s) originally developed and what are the desired results of the process?Look for ways to achieve the same desired result with fewer steps by simplifying steps to be faster or cheaper to perform, find ways to combine multiple steps to improve the overall efficiency for example, can multiple steps be performed at the same time?.

Our Approach:
Investigate the situation
Consider the perspectives of stakeholders
Analyse the needs
Evaluate the options
Define the business requirements

We can help devise the blueprint and requirements outlining changes to the business and the impact on business as usual.

What we do:

Analyse the company’s operations or specific business processes or to see where and how the business needs to change. 


How we do it:

Developing blueprints outlining changes to the business and the impact on business as usual 


Investigate the situation 

Consider the perspectives 

Analyse the needs 

Evaluate the options 

Define the requirements 



BA – Business Analysis (ISEB): 

BA1: Investigate the situation 

BA2: Consider the perspectives of stakeholders 

BA3: Analyse the needs 

BA4: Evaluate the options 

BA5: Define the requirements 



Desk research, Interviews, Meetings, Observation 

5 Ws & H, Rich picture or Prototyping, Objectives matrix, Ansoffs model, Rich pictures, mind maps, ishikawa diagram, Systems map, Affinity diagrams, Questionnaires, Sampling, qualitative & quantitative data 

Relational diagrams, Tree diagrams, Matrix diagrams, Matrix diagram analysis, Program decision process charts, Arrow diagrams 

Root Cause Analysis and CATWOE (Customers, the people – Actors, the Transformation process affected, the World view, process Owner, and Environmental constraints), Business Needs Log 



Building rapport, Stakeholder mapping (Power/Interest, Influence/Impact) 

Prototyping – examples of process change 

RACI charts, Managing external suppliers, Communications plans 



Organisational chart, Business activity & Consensus models 

Value chain, Value proposition 

Business process models (SIPOC, Flowcharts, Business process maps, BPMN2/UML – timing of events, no of activities, problems/issues, blockages, paper shuffling, time wasting/redundant tasks, duplication), Process measurement (SMART KPIs, CSFs), Six sigma (SPC, PDCA cycle) 

Customer Journeys/Experience development and Mapping 



Creative Problem Solving Workshops, Gap analysis, POPIT model, Formulating options  

Business case, Balanced scorecard, Investment Appraisal 



OSCAR, Lifecycles (Waterfall, V model, Agile/Scrum, Iterative, Big bang, Incremental) 

Use cases, User stories, activity & sequence diagrams  

Data models (ERD / ERM, DFD), Walk throughs  

Requirements catalogue (functional requirements matrix) MoSCoW 

Requirements development plan, Specification development (BRS, SRS, FRS) 

Benefits realisation plan